01
We hear the problem
Residents can call or send a message. We clarify what is happening, assess urgency and keep track of the next step.
How we manage
Good management shows up in the follow-through.
A returned call. A repair checked. A clear answer about an expense. Here is how we handle the details that make property ownership easier.
Built from experience
We know what it feels like to chase your own manager.
Our principals have worked in real estate since 2003 and owned rental housing since 2011. We built Triple Peak around the things we wanted from the people managing our own properties.
Residents should have someone to call. Vendors should have someone checking the work. Owners should get answers they can use. Systems support that work, and people take responsibility for getting it done.
Day-to-day management
A request needs more than a ticket number.
02
We organize the work
Local field staff handle small jobs and coordinate access. When a specialist is needed, we review the work and price, then get the right vendor involved.
03
We follow it through
We keep residents updated, check completed work and follow up on what is still open. You see the work and the cost in your reporting.
Your money, clearly explained
No markup on maintenance. No guessing about the numbers.
Maintenance billed at cost
Maintenance vendor invoices are passed through exactly as billed. Your management agreement sets spending approvals, so everyone knows which decisions need your input.
Reporting that helps you decide
Property-level income and expenses, occupancy, collections and work orders show what is happening. When a decision needs your attention, we explain the issue and recommend a next step.
Getting started
A planned handoff, with someone responsible for each step.
The timing depends on your current agreement, the property and the records we need. We set the calendar with you.
01
Agree on the plan
We review your current management arrangement, set a practical start date and put services, fees and spending approvals in writing.
02
Collect the records
Leases, ledgers, deposits, keys and vendor details go on a transfer checklist. Missing items get follow-up.
03
Learn the properties
We establish a documented picture of property condition, open repairs, vacancies and upcoming deadlines.
04
Prepare the residents
Residents get clear instructions about who to contact, where to pay and when the change takes effect.
Let’s talk
Let us take the follow-up off your list.
Start with a short conversation about the properties and what you want your manager to handle better.
Talk about your property